The Spa at Rockport, Isinglass Place, 13 Railroad Ave, Rockport, Massachusetts 01966, (978) 546-2800
Spa Policies
Gratuities are not expected but certainly appreciated and are not included in the price of services. For your convenience we have gratuity envelopes located at our front desk.
A credit card is required for all group or multiple service reservations.
Please arrive 10 minutes prior to your service to allow ample time to check in and prepare for total relaxation.
Please inform your therapist of any injuries, surgeries or medical conditions as some treatments may be contraindicated.
The Spa accepts Visa, Mastercard, American Express and Discover credit cards. We also accept personal checks, business checks, traveler's checks, and cash as forms of payment. All returned checks are subject to an additional Returned Check Fee of $30 (thirty) dollars.
Voices can carry. Please incorporate your spa voice while you talk so as not to disrupt your neighbor's spa experience. Also many persons come to the spa to relax and may not be in the mood for conversation. Respecting everyone's wishes will ensure a pleasant experience for all.
Although we love children, the spa's tranquil environment is not an appropriate place for them. Please do not bring your children with you for your spa appointment unless they too are receiving services. While at the spa, children should be supervised by their parents at all times. This will ensure that you and your fellow guests enjoy your experiences.
Only unopened merchandise may be returned within 30 days with receipt. Special order items will be charged a 25% return fee.
Please respect your fellow guests by turning off or silencing all cell phones, pagers, etc. upon entering the spa. Refrain from using your cell phone while in the spa and receiving services. Telephone conversations should be confined to outside the spa. Thank you for your cooperation in making everyone's spa experience enjoyable.
We request the courtesy of a 24 hour notice to cancel or reschedule an appointment or be subject to a cancellation fee up to 100% of the scheduled service(s) but not less than $25 (twenty-five) dollars per scheduled service.
Copyright © 2008 The Spa at Rockport All rights reserved.
The Spa at Rockport, Isinglass Place, 13 Railroad Ave, Rockport, Massachusetts 01966, (978) 546-2800